ICP partners with clients in multiple verticals, who use Sitecore for a wide variety of its capabilities across the content life cycle, from their core DAM and CMS capabilities to their full composable digital experience platform (DXP).
TOTAL ASSETS MANAGED
ICP’s operational teams manage over 2,000,000 live assets within enterprise level Sitecore deployments today. This includes end to end asset lifecycle management from upload to archive, and across a broad number of client content use cases and objectives.
Nearly 500,000 assets processed in 2022 alone by ICP librarian teams. This provides quality assurance, data enrichment against agreed client Service Level Agreements (SLAs), globally, at scale. It’s about insuring discoverability of content, high levels of data accuracy and completeness, leading to strong user adoption and satisfaction.
ASSETS PROCESSED IN 2022
24/5 Support
Nearly 100k end users have access to 24/5 first line business support and issue triage. This provides a highly responsive user service for guidance and support for a range of tasks from the day-to-day needs to technical troubleshooting. This reduces the burden on client and vendor product and technical teams, ensuring the most positive view of the programme.
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Trainings
1200+ training sessions were carried out for Sitecore deployments in 2022. These drive user confidence in carrying out day to day tasks resulting in strong adoption. They build confidence so that subject matter experts (such as ICP librarian teams) remain continuously ready and proactive in sharing up to date guidance and best practice in support of user communities.
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